1. Introduction

This Privacy Policy explains how Kerava Natural Products collects, uses, discloses and protects your personal information when you use our store and services.

2. Information we collect

When you interact with our store we collect the following personal information:

• Contact & order data: name, postal address, email, phone (if provided), order details.
• Payment metadata: payment transaction identifiers and metadata required to process payments via Razorpay.
• Technical data: IP address and browser/Device information collected automatically for security, fraud prevention and analytics.

3. How we use your information

We use personal information for the following purposes:

• Order processing and fulfilment (including shipping with India Post).
• Customer support and communications regarding your orders.
• Improving products, services and site functionality.
• Marketing communications only where you have explicitly subscribed or given consent.

4. Consent & withdrawing consent

By providing personal information to complete a transaction, verifying your payment, placing an order or arranging delivery, you consent to our collecting and using your information for those purposes. For marketing we will obtain explicit consent; you may withdraw consent for marketing at any time by emailing support@kerava.in.

5. Payment & Razorpay (PCI-DSS)

We use Razorpay to process payments. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com.

Note: Razorpay/Razorpay’s systems handle payment credentials – we do not store raw card data on our servers beyond payment metadata required for order records.

6. Third-party service providers

We share your information only with trusted third parties necessary to perform services for Kerava. Currently this includes:

• Razorpay — payment processing
• India Post — shipping and delivery

Each provider has its own privacy practices; we recommend reviewing their privacy pages when required.

7. Cookies & tracking

We use cookies and similar technologies to provide, secure and analyze our services. This site uses:

• Google Analytics for website analytics
• Facebook Pixel for advertising measurement
• Session cookies to maintain user sessions

Cookies are not used to personally identify you on other sites.

8. Data retention

We retain order-related records and related personal information for up to 7 days after order processing completion, unless longer retention is required by law or for legitimate business purposes (e.g., tax or dispute resolution).

9. International transfers

We do not transfer your personal data outside India.

10. Children

Our services are not intended for children under 12 years old. By using the site you represent that you are at least 12 years of age or older.

11. Security

We take reasonable precautions and follow industry best practices to protect your information from loss, misuse, unauthorized access, disclosure, alteration or destruction. While we make every effort to safeguard your data, no transmission over the internet is completely secure.

12. Your rights & how to exercise them

You may request access, correction, amendment or deletion of your personal information by emailing us at support@kerava.in. We will respond to your request in accordance with applicable law.

13. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Please check back periodically.

14. Contact information

If you have questions, complaints or requests about this Privacy Policy, contact:

© Kerava Natural Products.