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Questions, wholesale requests or just say hello — we’ll respond within 1–2 business days.
+91 81578 14355 Call or WhatsApp (9 AM – 6 PM IST)
support@kerava.in Email support (24 × 7)

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Frequently Asked Questions

Quick answers about Kerava products, shipping, and policies.

Neem wood combs are carved from the neem tree. Neem naturally possesses antibacterial and antifungal properties — using a neem comb helps reduce scalp irritation, minimize dandruff, and reduce static compared to plastic combs.

Wipe your comb with a dry cloth after use. Occasionally wash gently with mild soap and water, dry immediately, and keep away from prolonged moisture. Avoid harsh chemicals and store in a dry pouch.

Yes — we ship across India. We offer free shipping on orders above ₹499. For orders below that amount, standard shipping charges apply based on location. Exact rates are shown at checkout.

If you receive a damaged or incorrect item, please email support@kerava.in within 7 days with photos. We evaluate returns case-by-case and offer replacement or refund where applicable. Personalized or used items may have different terms.

Our wooden and natural products are crafted without synthetic coatings or harmful finishes. However, always supervise young children around small items and follow age recommendations on product pages.

Yes — we welcome wholesale and corporate enquiries. Email support@kerava.in with details (quantities, product list, delivery timeline) and we’ll reply with pricing and lead times.

We use neem wood, bamboo, coconut shell, jute, and other natural fibers. Our suppliers follow sustainable harvesting practices; packaging is recyclable. If you need certificates, email support@kerava.in.

Delivery times vary by region. Typically orders ship within 1–3 business days and reach you within 3–7 business days for most metro locations. You’ll receive tracking details by email once shipped.

We offer limited customisation and gift-wrapping services. Please contact support@kerava.in with your request — additional charges and lead times may apply.

For media, influencer, or collaboration enquiries, email support@kerava.in and include a short brief and links to your portfolio or social channels. We’ll respond with next steps.

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