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Frequently Asked Questions
1. What is a neem wood comb and how does it benefit my hair?
Neem wood combs are carved from the neem tree. Neem naturally possesses antibacterial and antifungal properties — using a neem comb helps reduce scalp irritation, minimize dandruff, and reduce static compared to plastic combs.
2. How should I care for my neem comb?
Wipe your comb with a dry cloth after use. Occasionally wash gently with mild soap and water, dry immediately, and keep away from prolonged moisture. Avoid harsh chemicals and store in a dry pouch.
3. Do you ship across India? What are the shipping charges?
Yes — we ship across India. We offer free shipping on orders above ₹499. For orders below that amount, standard shipping charges apply based on location. Exact rates are shown at checkout.
4. What is your returns & refund policy?
If you receive a damaged or incorrect item, please email support@kerava.in within 7 days with photos. We evaluate returns case-by-case and offer replacement or refund where applicable. Personalized or used items may have different terms.
5. Are Kerava products chemical-free and safe for children?
Our wooden and natural products are crafted without synthetic coatings or harmful finishes. However, always supervise young children around small items and follow age recommendations on product pages.
6. Can I buy wholesale or bulk orders for gifts or stores?
Yes — we welcome wholesale and corporate enquiries. Email support@kerava.in with details (quantities, product list, delivery timeline) and we’ll reply with pricing and lead times.
7. What materials do you use and are they sustainably sourced?
We use neem wood, bamboo, coconut shell, jute, and other natural fibers. Our suppliers follow sustainable harvesting practices; packaging is recyclable. If you need certificates, email support@kerava.in.
8. How long will my order take to arrive?
Delivery times vary by region. Typically orders ship within 1–3 business days and reach you within 3–7 business days for most metro locations. You’ll receive tracking details by email once shipped.
9. Can I request custom engraving or gift packaging?
We offer limited customisation and gift-wrapping services. Please contact support@kerava.in with your request — additional charges and lead times may apply.
10. How can I contact you for press or collaborations?
For media, influencer, or collaboration enquiries, email support@kerava.in and include a short brief and links to your portfolio or social channels. We’ll respond with next steps.
