Overview

After your order is shipped, Kerava dispatches via India Post Speed Post. A tracking ID will be sent to your email/SMS. Track your shipment here: https://www.indiapost.gov.in/.

How to find your tracking ID

1. Your dispatch email/SMS will include the Speed Post tracking ID.
2. If you can’t find it, contact support with your order number at support@kerava.in.

How to track your order (Step-by-step)

1. Visit the India Post website: https://www.indiapost.gov.in/.
2. Click on Track & Trace.
3. Enter your Speed Post Tracking Number.
4. Click Track to view the live status of your parcel.

Tracking statuses explained

• Accepted: India Post has received the parcel from Kerava.
• In Transit: Parcel is moving through sorting centres.
• Out for Delivery: Delivery postman has the parcel.
• Delivered: Package has been delivered to the address.
• Delivery Attempted: No one was available; delivery may be attempted again.
• Held / Undelivered: Parcel is at a post office hub; may require extra time.

If tracking is not updating

1. Allow 24–48 hours after dispatch for the first scan.
2. Delays may occur during festivals/holidays.
3. If tracking shows no update for more than 72 hours:
   – Contact India Post via their website
   – Or email us at support@kerava.in

If the parcel arrives damaged or wrong product delivered

Report within 72 hours of delivery:

• Order number
• Tracking ID
• Photos of product & packaging
• Short unboxing video (recommended)

Send details to support@kerava.in.

Best practices for smooth tracking

• Keep your tracking ID safe.
• Copy–paste the tracking ID to avoid typos.
• Save your dispatch email until delivery is complete.
• Record unboxing video for claim support.

Related Kerava Policies

• Refund & Return Policy
• Privacy Policy

Contact & Support

✉ Email: support@kerava.in
📞 Phone: +91 81578 14355
💬 WhatsApp: Chat on WhatsApp

© Kerava Natural Products.